Refund policy
Returns & Refund Policy
At For Now Outdoors, we want you to love your purchase. If something isn’t quite right, we’re here to help.
30-Day Returns
We offer a 30-day returns policy from the date your order is delivered.
This is in addition to your statutory rights under the UK Consumer Contracts Regulations, including your legal right to cancel eligible online purchases within 14 days.
Return Eligibility
To be eligible for a return, your sunglasses must be returned:
- Unworn and unused.
- In the same condition you received them.
- In their original packaging, including the hard case, dry bag, cleaning cloth and any protective stickers or labels.
We reserve the right to refuse a refund or reduce the refund amount if returned items show signs of wear, scratches, damage, or are missing parts of the original packaging.
How to Start a Return
To request a return, please email us at hello@fornowoutdoors.com with your order number and reason for returning your item.
If your return is approved, we’ll provide full instructions on how and where to send your order.
Please do not send items back without contacting us first, as we may be unable to process your refund.
Return Shipping Costs
Change of Mind
If you’re returning your order because you’ve changed your mind, you’ll be responsible for the cost of returning the item. Original shipping charges are non-refundable.
We recommend using a tracked delivery service, as we’re unable to issue refunds for items lost in transit.
Faulty or Damaged Items
If your sunglasses arrive damaged or you believe there’s a fault, please contact us within 48 hours of delivery and include photographs of the issue.
Where appropriate, we’ll arrange a replacement or provide a prepaid return label at no additional cost.
International Returns
For orders delivered outside the United Kingdom, any customs duties, import taxes or local fees paid when your order entered your country are non-refundable by For Now Outdoors.
Refunds
Once your return has been received and inspected, we’ll email you to confirm whether your refund has been approved.
Approved refunds will be processed back to your original payment method within 5 business days. Depending on your bank or card provider, it may take a few additional working days for the funds to appear in your account.
Returns We Can’t Accept
Unfortunately, we can’t accept returns if:
- The sunglasses have been worn, scratched or damaged after delivery.
- The original packaging is missing.
- The return falls outside our 30-day returns period.
- The item has been returned without first contacting us.